VoIP Business Phone Systems Melbourne
Modern cloud phone systems for Melbourne businesses. Hosted PBX, mobile softphone apps, desk handsets, call recording, IVR, ring groups, and seamless Microsoft Teams integration. Number porting included. From A$89/hr install or subscription-based plans with no lock-in.
What's Included in Our VoIP Phone Solutions
Every VoIP engagement includes number porting from your current carrier, handset supply and configuration, IVR and call-flow design, voicemail-to-email, call recording, ring groups, hunt groups, and out-of-hours routing. Mobile softphones and Microsoft Teams integration come standard. We handle the switch-over so staff barely notice, and train admins to manage routing changes on their own.
One team, one number, every IT need covered
Starting hourly rate
8am , 8pm every day
Microsoft Partner
Onsite coverage radius
Business NBN Plans
Business phone systems
Our Services
We provide professional onsite and remote IT support for businesses throughout Melbourne, Geelong, and Newcastle.
Small Business IT Support
Focus on growing your business while we handle your IT. Our small business IT support provides scalable solutions that deliver stability and efficiency.
Microsoft 365 Support
Keep your Office 365, SharePoint, and email accounts secure and fully operational with our dedicated support services.
Business IT Hardware & Supply
Laptops, desktops, servers, printers, and networking gear at trade pricing. Dell, HP, Lenovo, Microsoft Surface, Apple. Supply, configure, repair, and refresh.
Business Network Setup
Optimize your network for fast, stable connections. We configure and manage your devices to prevent slow speeds, disconnections, and downtime.
Managed IT Services
Affordable, high-quality IT support plans tailored to meet your business needs. Maximize productivity and reduce downtime without exceeding your budget every single day.
Cybersecurity Services
Protect your small business from digital threats with our comprehensive cloud and endpoint security solutions, safeguarding your data and IT infrastructure.
Microsoft 365 & Google Workspace Migration
Seamlessly transition to Microsoft 365 or Google Workspace with our expert migration team. Enjoy smooth setup and minimal disruption.
Business Data Backup & Recovery
Secure your critical business data with reliable backup and recovery solutions. Be prepared for unexpected issues and prevent costly data loss. Recover losr data.
What Makes Dtech IT Support Stand Out?
Six reasons Melbourne businesses switch to Dtech IT Solutions, and stay.
Onsite Support, 7 Days a Week
We come to you across Melbourne Monday through Sunday, 8am to 8pm. No “next business day” wait. Critical problems get fixed the same day, including Saturdays and Sundays.
One Provider, One Invoice, One Number
Stop juggling Telstra for NBN, GoDaddy for email, a separate VoIP provider and a break-fix guy. Dtech handles NBN, email hosting, VoIP phones, Microsoft 365, website, cyber security and IT support, all on one invoice with one phone number.
Microsoft Partner
As a Microsoft Partner we configure, license, migrate and secure your Microsoft 365 tenant properly, not just reset passwords. Proper security baselines, Conditional Access, Defender for Business, and licensing optimised to what your team actually uses.
Transparent Pricing from pricing on request
Business IT support starts at pricing on requestour, onsite or remote. No call-out surprise fees, no contract lock-in. Upgrade to a fixed-fee managed service whenever it makes sense, or stay on-call forever. Your choice.
Local Melbourne Team
Every technician is based in Melbourne. Onsite coverage across a 30km radius of Avondale Heights, CBD, inner-west, inner-north, inner-east, Stonnington and bayside, with remote support Australia-wide.
12 Hours a Day, 7 Days a Week
We answer the phone from 8am to 8pm, Monday through Sunday. That is 84 hours a week of live coverage, twice what most Melbourne IT providers offer. Problems do not have to wait until Monday morning.
Transparent Pricing
Two simple ways to pay, no lock-in either way
Pay only when you need us, or lock in predictable monthly billing with a managed service plan. Move between them at any time no contracts, no early-termination fees.
Pay as you go
On-Call IT Support
From pricing on request / hour ex GST
✓ Onsite or remote, whatever suits the job
✓ Covers the same 30km radius as managed
✓ No call-out fee
✓ Perfect for occasional or one-off IT needs
✓ Transparent quote before any work starts
Most popular
Managed IT Plan
From pricing on request / month ex GST*
*Price depends on team size, devices and scope. We’ll quote after a free audit.
✓ Unlimited-help plans available contact us for details
✓ Proactive monitoring of servers, M365, backups
✓ Essential Eight alignment and cyber baseline
✓ Fixed monthly fee , no surprise invoices
✓ Cancel any time with 30 days notice
How It Works
From first call to fully supported, in under a week
No lengthy sales process. No 30-page proposals. A real technician gives you a real plan within two business days, and we can have your stack onboarded inside a week.
1
Free 30-minute call
We learn your business, team size, current pain points, and what you already have in place (M365, NBN, phones, backups). No obligation.
2
Free infrastructure audit
Onsite or remote walk-through of your network, devices, Microsoft 365 tenant and security posture. You get a plain-English report with fixes prioritised by risk.
3
Clear quote, no surprises
On-call at pricing on request or a fixed monthly plan. We tell you exactly what is included and what is not, so there are no surprise invoices later.
4
Smooth onboarding
We install monitoring, secure your M365 tenant, set up documentation, and brief your team. Most businesses are fully onboarded within 5 business days.
Melbourne VoIP Deployment Team
Our VoIP team installs cloud phone systems for Melbourne SMBs across the CBD, inner suburbs, and metro area. We coordinate NBN checks, SIP trunk procurement, handset delivery, and cutover outside business hours so your phones never go dark during a working day. Ongoing support covers call quality monitoring, routing changes, new-hire provisioning, and carrier escalations if number porting or SIP issues arise.
Industries we serve
IT Support Tailored to Your Industry
Melbourne businesses across these industries rely on Dtech for day-to-day IT, Microsoft 365, VoIP phones, cyber security and compliance-aligned backups.
Law Firms
Matter management, secure email, LEAP/Smokeball support, retention-aligned backups.
Accounting & Bookkeeping
Xero, MYOB and QuickBooks environments, hardened M365, client-portal hygiene.
Real Estate
PropertyMe, Agentbox, VaultRE support, mobile-first setups for field agents.
Dental & Medical
Exact, D4W, BestPractice, MedicalDirector; HIPAA-style access controls and backup.
NDIS & Allied Health
Shift, Lumary, Splose; NDIS Privacy-aligned file handling and audit-ready logs.
Early Childhood
Xplor, Kindyhub, Storypark; DET-aligned Wi-Fi, parental comms and device management.
Manufacturing & Trades
Simpro, AroFlo, ServiceM8; rugged site Wi-Fi and reliable VoIP across depots.
Not-For-Profits
Microsoft 365 NFP licensing, grant-compliant security controls, lean managed pricing.
IT Support Across Melbourne & Surrounding Suburbs
Our Melbourne IT support team services business clients across the metro area.
Need onsite IT support in a suburb not listed? Call 03 7033 2634, we travel further for ongoing managed clients.
Free Business Phone System Review
If your business has less than 50 staff, we’ll provide a free IT infrastructure assessment. Identify cost-effective, scalable technology solutions to boost productivity and business growth.
VoIP Business Phone FAQs
Can you port our existing phone numbers to VoIP?
Yes. We port local, 1300, 1800, and mobile diverts from any major Australian carrier. Ports typically complete within 5-10 business days and we coordinate cutover so there is no downtime on your main number.
Does your VoIP work with Microsoft Teams?
Yes. We deploy Direct Routing and Operator Connect so your Teams client becomes a full business phone, with call recording, voicemail transcription, and all PBX features.
How much does a VoIP phone system cost per user?
Typical all-in-cost is pricing on requestser per month depending on features. We quote a fixed monthly price that covers licensing, carrier, and support.
Do we need special handsets or does it work on mobile?
Both. We supply certified desk handsets for staff who need them, and a mobile softphone app so salespeople can take the office number from anywhere.
What happens if the internet drops, do phones stop working?
Calls automatically fail over to mobile numbers or an alternate answering point so business never stops. We also recommend 4G backup on critical sites.
Can you record calls for compliance or training?
Yes. On-demand and automatic recording are both supported, with encrypted storage and retention policies configured to match your compliance requirements.
Do you offer contact centre features like queues, wallboards, and CRM popups?
Yes. Queue stats, live wallboards, CRM screen-pop for HubSpot, Salesforce, Zoho, and most modern CRMs. Quoted per seat where contact centre features are needed.
How long does a typical VoIP cutover take?
Small offices (5-15 staff) are cut over in a single evening after one week of config. Larger sites with contact centres or multiple locations run as a staged 2-4 week project.
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